Warranty Policy

All our products are manufactured to stringent manufacturing standards.

Sleekspace offer a 10-year warranty on all our flooring products against defects in materials and workmanship.

Who Is Covered

The warranty is personal to the customer to whom the invoice is addressed, and is not transferable. Only the original purchaser is covered.

In the case that a builder or developer purchases the flooring, the occupant of the residential home commencing up to 12 months after purchase of the flooring will be entitled to cover under this warranty, effective from the date of the initial purchase.

What Is Covered

All tiles are warranted to be free from material defects and are sold with a 10-year warranty from the date of purchase.

What Is Not Covered

• Scratches or surface marks / stains. Sleekspace products are resistant to chips, scratches, stains and wear but not “proof” in any respect (i.e. scratch proof) and reasonable care should be taken to avoid scratching chips & damage from occurring.
• Cosmetic defects on the underside (not visible part) of the flooring that do not affect performance or function in any way whatsoever including injection points, moulding marks and flow marks etc.
• Wear that may be associated with improper installation or improper maintenance.
• Damage, intentional or accidental, caused by water, abuse, misuse, stiletto heels, dragged objects, heavy furniture, sand, stones, castor wheels dropped items etc.
• Labour charges associated with any rectification work.
• Any costs associated with any rectification work required other than the supply of new flooring and edges if necessary. Re-painting, removal of fixtures or furniture, accommodation and any other cost is specifically excluded from this warranty.
• Tiles that are visibly faulty or deemed visually or structurally inappropriate prior to installation should not be installed and are therefore also not covered by this or, to the extent allowed by law, any other warranty. Please contact us to arrange a free return and replacement in this situation prior to installation.
• The Sleekspace™ liability to the customer under the warranty is limited to a sum not greater than the cost of remedying any defects in the workmanship or materials used in the floor covering.

How To Claim

Our Australian After Sales Service team can be relied upon to respond to any consumer queries or concerns with your products.

Please contact us to discuss how we can resolve your concerns.

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.